Online Warranty Claim

We are dedicated to your home's longevity

For urgent issues such as lack of heat in winter, please contact our emergency heating line listed on your furnace immediately instead of using the online form. Life safety issues should directly contact 911.

Simple Steps to Resolution

Our Claims Process

We're committed to the quality and longevity of your Milback home. Follow these steps to submit your warranty claim online.

Submit Your Claim

Comfortable Living in Suburban Harmony

1. Submit Your Warranty Claim

Fill out the form below and provide a clear description of the problem, noting when it started and its impact on your home.

Detailed information as well as photos and videos will assist our team in diagnosing the issue effectively.

Once your claim is submitted, you will receive a confirmation email with a reference number to track your claim.

2. Warranty Claim Processing

Our warranty team will review your submission within 3 business days.

If additional information is needed, a team member will contact you.

You will then receive an email outlining the next steps, which may include scheduling an appointment if necessary.

3. Appointment Scheduling

For non-emergency claims, appointments are generally scheduled within 10-14 business days, depending on availability.

A team member or an approved subcontractor will perform the necessary repairs or inspections.

4. Resolution

A team member or an approved subcontractor will perform the necessary repairs or inspections.

We value your trust in Milback Custom Homes and are dedicated to ensuring your home remains in excellent condition. Our team is here to support you throughout the life of your home!

Online Warranty Claim

Dear Homeowner:

Refer to the CNY Standards of Performance Homeowner Warranty Guide to understand the scope of your warranty coverage, including any exclusions. Please note that normal wear and tear, homeowner maintenance items, and damages due to neglect or misuse are not covered.

To ask the Seller to correct a defect in your dwelling that you think is covered by the Limited Warranty, you must either complete this form and submit it online or download the Warranty Claim form and send it to us through the U.S. mail.

Download Warranty Claim Form

Begin Your Journey Today